We do not dictate how many hours of assistance is necessary for your home. You can decide how much assistance you would like. Our minimum visit is 2 hours, which can be weekly or fortnightly.
As a guide, our cleaners will vaccuum/ sweep the whole home and mop all hard floor areas. They will clean the bathroom(s) and kitchen and dust as needed. If time allows, they will clean the skirting boards, windows within reach, change bed linen, empty bins, dust blinds and window sills and other regular household cleaning tasks. We can also arrange for washing and ironing to form part of your service.
As a guide 2 hours is sufficient to clean a 2 - 3 bedroom home with one bathroom. However, all houses are different and we are happy to discuss your needs with you. Also, your cleaner will be able to advise you as to whether more or less time is needed to complete the work.
Can I get my washing and ironing done?
YES! If you let us know that you will need washing or ironing done during your booking, we will allocate someone who happily does both. Many of our clients arrange to have some ironing done on each visit to fill up any extra time.
What about ovens, windows and other tasks?
You should discuss your needs with your cleaner. You can arrange for extra time to be spent at your home, or choose to change the tasks needed on that visit.
I am at work during the day - how will I arrange access?
Most of our clients are not at home when their cleaner visits. Your cleaner will work with whatever access arrangements are comfortable for you. This may include providing your cleaner with keys to your home either immediately or after a few visits.
How do I pay for the service?
We ask that you pay the cleaners in cash on the day of service. There is no further fee payable to the agency.
Are the cleaners employed by Grosvenor?
Our cleaners are self employed contractors. We use the same pool of approximately 50 cleaners at all times - all of our cleaners undertake work through Grosvenor every week.
How do I ensure that I receive the level of service that I need?
The key to building any successful relationship is communication. It is very important to be clear from the outset as to your expectations about what will be achieved and your special requirements. All houses and clients differ in the approach to cleaning and priorities.
Each of the cleaners visits several houses each week - it is very helpful if you make a note of important points about your home and any specific instructions about products and so on.
If the service is disappointing in any way it is usually easily fixed by having a chat with the cleaner. If you would like us to deal with any issues, we would be pleased to do so. From time to time, the client/ cleaner mix is not successful and we are always able to arrange a changeover of cleaner with a minimum of fuss.
That all sounds great. What do I do to make it happen?
Our office is open from 9.30 to 4.30 from Monday to Friday. We have an answering service outside these hours, and will always return your call.
